In order to provide excellent customer service it is important that every single person in your company feels the same sense of wanting to provide superb customer service. It is the wanting that will make the big difference.
Service is an ongoing function, starting with a customer's first contact with you, making itself apparent during the time of the sale, and continuing on well after the delivery of your product or service. Follow-up service means repeat and referral sales, the best kind. Customers may have never heard of the concept of a customer-oriented business Sheldrick Redwine Jersey , but you can be sure that they know when a business is not.
Service should always be speedy, courteous, and better than the customer ever thought it would be. Give more than they expect and you've made a friend for life. Never ignore or argue with a customer. Service means solving your customer's problems, attending to their needs, making their lives better because they bought what you are selling. Always try to think like your customer.
As marketing expert Jay Abraham so often says Sione Takitaki Jersey , to provide excellent customer service, you have to stop falling in love with your product or service and start falling in love with your customers.
If you want to provide excellent customer service you need to:
* Set the highest possible standards of performance for your business and everyone involved in it.
* Not only know what your customers want but also what they need.
* Know that customer expectations must be understood and managed before they can be met and exceeded.
* Design your products and services to maximize customer satisfaction.
* Bend over backwards trying to be an easy company to do business with.
* Realize that the money you invest in customer service will pay off in satisfaction for customers and profits for your business.
* Build rapport and trust. Always be honest with your customers. People do business wiht ethical people they can trust.
* Make sure everyone in your company knows that customer service is his or her responsibility.
Great customer service is really a matter of common sense. Always try to think like your customers and you'll soon know what their needs and wants are. And always remember that people don't buy products or services, they buy results. So if you want to succeed in business you'd better provide excellent service that not only fulfills but also exceeds their expectations.
All contents Copyright(c)2004 by Joe Love and JLM & Associates, Inc. All rights reserved worldwide.
For a lot of patients, an oral surgery is one of those things that fall somewhere in between a real surgery and an extended dental appointment. However Greedy Williams Jersey , in reality, oral surgery is just as important as any other body operation and you must take proper precautions to ensure that the surgical process is completed without any complication.
So, if you have an upcoming oral surgery, follow the given steps to prepare yourself.
# Be fully informed about the surgery
Unless you are having an emergency surgery, schedule an appointment with your oral surgeon or dentist to completely understand the reasons for the surgical procedure. Also David Njoku Jersey , do not hesitate to find out about the benefits and risks associated with the procedure. During the consultation, your dentist will even inform you about the medicines that you must avoid in the weeks before the surgery.
# Bring someone along
Since a lot of patients do not even consider dental surgery Putney as a real surgery, they come on their own. They think that they will be able to return home on their own once the procedure is over. Coming on your own is a huge mistake, especially if you are getting sedation. Anesthesia can seriously interfere with your judgment, which can make it extremely unsafe for you to operate a vehicle or travel in any public transportation. In case you cannot bring someone with you to take you home Myles Garrett Jersey , you can speak to your dentist and ask if it is alright for you to wait in the clinic till you are fit to drive.
# Avoid eating or drinking before the surgery
In case you are going to be sedated during the procedure, it is best to fast. You must even avoid drinking water after midnight of the evening before your oral surgery. This will help in reducing the risk of aspiration, which is a rare complication of anesthesia that fills the lungs with the contents found in the stomach.
# Carry a box with you
If you have dentures or plates, you can bring a box where you will be able to store your plates or dentures whilst the procedure is being performed. This will help you to avoid confusion after the surgery has completed.
# Wear loose clothes
You are advised to wear comfortable, loose clothes for surgery. If your dentist have already informed you about sedation Nick Chubb Jersey , then you are advised to wear clothes with short sleeves so that the nurses are able to give you IV, check your vital signs or put blood pressure cuffs to monitor you throughout the procedure.
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